I was surprised to discover that a newly bought laptop with pre-installed Windows 8 came with a printed leaflet explaining how to use the basics of Windows 8 user interface.
Here is a page from the PDF version of that leaflet:
This kind of baloney -- smashing the user's previous knowledge of how to handle a computer -- was unseen in the consumer computer industry since Windows 95 -- with the difference that back then Windows 95 did bring real improvements in usability.
It is sad. The support costs of Windows 8 are doubling or tripling those of Windows XP (try to tell someone on the phone how to reach the Control Panel in Windows 8, and cry).
Here is a page from the PDF version of that leaflet:
This kind of baloney -- smashing the user's previous knowledge of how to handle a computer -- was unseen in the consumer computer industry since Windows 95 -- with the difference that back then Windows 95 did bring real improvements in usability.
It is sad. The support costs of Windows 8 are doubling or tripling those of Windows XP (try to tell someone on the phone how to reach the Control Panel in Windows 8, and cry).